Refund and Cancellation Policy
Clear timelines, objective eligibility criteria, and payment gateway settlement terms.
Effective Date: October 24, 2026 · Governed under Laws of India
1. Core Refund Commitment
At Follioo (hosted, developed, and operated by ProgVision, an MSME-registered enterprise · progvision.online), we believe in transparent, student-friendly commerce. Because our platform is offered at a modest one-time fee of ₹99 with zero renewals, we provide a structured, unambiguous refund framework. We do not use vague phrasing such as "at our sole discretion"—all refund decisions follow the explicit, objective criteria laid out in this policy.
2. Refund Eligibility & Timelines
| Scenario | Eligibility Window | Refund Amount | Processing Timeline |
|---|---|---|---|
| Standard 7-Day Guarantee (Unused or Unpublished) | Within 7 calendar days (168 hours) from the timestamp of payment confirmation. | 100% Full Refund (₹99.00) | 5 to 7 business days to original payment method. |
| Technical Provisioning Failure | Within 14 calendar days of transaction if subdomain fails to activate and is not resolved within 2 hours. | 100% Full Refund (₹99.00) | 5 to 7 business days via PayU reversal. |
| Accidental Duplicate Charges | Reported within 30 days with payment reference/UTR number. | 100% Full Refund of duplicate debit | Initiated within 24 hours; settles in 3 to 5 banking days. |
3. How to Request a Refund
You can request a refund through either of the following two straightforward methods:
📧 Method 1: Email Request
Send an email to support@progvision.online with the subject line Refund Request — [Your Subdomain]. Include your registered email address and the PayU Transaction ID / Razorpay Payment ID.
📝 Method 2: Contact Form
Submit your request through our online form at /contact, choosing the inquiry category "Refund & Billing".
4. Settlement to Original Payment Method
Approved refunds are processed through our payment gateway (PayU / Razorpay) strictly back to the source instrument utilized during the transaction:
- UPI Payments (Google Pay, PhonePe, Paytm, BHIM): Directly credited to the originating bank account within 24 to 48 banking hours.
- Debit & Credit Cards: Credited to the issuing bank card within 5 to 7 working days, subject to the cardholder's bank settlement cycle.
- Net Banking: Returned to the originating bank account within 5 to 7 business days.
5. Cases Where No Refund Applies
A refund cannot be granted under the following clearly delineated situations:
- Requests submitted after more than 7 calendar days (168 hours) from payment confirmation.
- Portfolios that have been suspended or unpublished due to verified violations of our Fair-Use Policy (e.g., publishing malware, phishing links, hate speech, adult content, or fraudulent impersonation).
- Chargeback claims opened through external banking institutions while a direct refund request is actively being processed by our support team.
6. Cancellation Terms
Because Follioo is an upfront one-time purchase with zero future subscription renewals, there is no recurring monthly or annual billing cycle to cancel. You will never be charged again. If you wish to cease hosting your portfolio, you may unpublish or delete it at any time from your settings panel.